Shipping & Returns

Shipment

As soon as we have received your order, we will start to prepare your shipment for quick delivery. We will ship your order with PostNL parcel service. You will receive a confirmation by email. PostNL parcels take 1-2 days to deliver within the Netherlands. For international delivery, allow a minimum of an extra three working days for delivery. We deliver throughout Europe.

Delivery Costs for the Netherlands and Europa

Within the Netherlands: for all order values up to € 75.00, delivery costs amount to € 7.95 per order. No delivery costs for orders over € 75.00. Rest of Europe: € 8,95 delivery costs, regardless of order value.

Return policy

Approval period & conditions for returns

You may return the item without any cause within 14 days (right of withdrawal). Within this trial period, you can view, assess and/or fit the item as you would do in a shop, unless stated otherwise.

The period of withdrawal expires after 14 days from the day you received the item. For orders consisting of several items that are shipped separately, the 14-day trial period starts on the day you have received the last item.

You exercise your right of withdrawal by ordering a return by means of an email at retour@gewoonopvallen.nl.

After registering your return shipment, you still have 14 days for actually returning the item.

You may return the item only if:
– the item is complete;
– the item is in its original condition and factory packaging;
-you have completed the return slip;
-the item is not a hygiene-sensitive item such as underwear;
-the item has not been processed in any specific way on your request (tailor-made and/or custom-made).

For any diminished value of the items resulting from the handling of the item other than you would do in a shop, we shall hold you liable.

For each delivery, you will receive a delivery and return slip. For exercising your right of withdrawal, enclosing the return slip will be sufficient.

Returns and refunds

Within the 14-day trial period, you can register a return order provided you comply with the rules. Delivery costs for returns will not be refunded.

When we have received your returned items, we will refund the remaining amount within 30 days to the account from which we have received the original payment.